Shipping Policy

Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).

• During peak periods (such as collection launches or sales events), processing times may take an additional 1-2 business days.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Options & Timeframes

We offer the following shipping methods:

1. Standard Shipping (Domestic)

   • Delivery Time: 5-7 business days

   • Rate: $X.XX (or free on orders over $XX)

2. Expedited Shipping (Domestic)

   • Delivery Time: 2-3 business days

   • Rate: $X.XX

3. International Shipping

   • Delivery Time: 7-14 business days, depending on location

   • Rates vary by country. Duties and taxes may apply upon arrival and are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number. You can track your order through our website or the carrier's website.

Lost or Delayed Packages

• If your package is marked as delivered but you haven't received it, please check with neighbors or your local post office.

• If the package cannot be located, contact us at support@smittenxoxo.com within 5 business days of the delivery date for assistance.

Shipping Restrictions

• We do not ship to P.O. boxes or military addresses at this time.

• Certain countries may not be eligible for shipping due to customs restrictions.

Customs, Duties, and Taxes (International Orders)

• For international orders, customs duties and taxes may be charged upon delivery and are the responsibility of the customer. Smitten has no control over these charges.